Shipping & Returns
If you are unsure about anything, please contact us to check before placing an order – we will be happy to discuss any queries and provide you with the best quote we can offer. If you require faster shipping, we can provide alternative services, but can only do so over the phone or via email, not on the website. Further details of our shipping services are detailed below.
We will post UK deliveries on Tuesdays and Fridays. Local deliveries will be made on Fridays.
Orders should be placed by 12pm on Monday for postage on Tuesday, and 12pm on Thursday for postage on Friday.
We use Royal Mail to ship parcels to UK addresses.
UK Delivery – £3.00
International Delivery – £8
Free delivery for all orders over £40.00
2020 Holidays / Non Shipping Days
Friday 10th April – Good Friday
Monday 13th April – Easter Monday
Friday 8th May – Early Bank Holiday Monday
Monday 25th May – Spring Bank Holiday
Monday 31st August – Summer Bank Holiday
Friday 25th December – Christmas Day
Monday 28th December – Boxing Day (substitute day)
As per UK Consumer Law, you are legally entitled to return unwanted or defective items within 28 days. You must contact us to arrange the return within 14 days of purchase.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund or exchange on receipt.
If you wish to return the item please ensure you use a recorded delivery service.
Refunds will be made to the card or PayPal account used to make the initial online payment.
You are wholly responsible for the goods until they reach us. Any breakages are chargeable, therefore all goods must be packaged in the exact same format as they were shipped too you. Once received, we will contact you confirming the good have been received in a good and resalable condition, and your refund will be processed within five working days.
For warranty claims we will aim to repair or replace your item where possible.
The Coffee Roasting Project Ltd, 5 Oswald Road, Kirkcaldy, Fife KY1 3JE